Frequently Asked Questions

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Orders

All you need to do is select your products, choose your size, and then add the items to your cart before finalizing your order at checkout.

If your order has not yet been prepared or shipped, we will do our best to assist you. For any inquiries, please contact us through our Contact page as soon as possible.

Once your order is confirmed, you will receive a confirmation email summarizing the purchased items.

Delivery

The estimated delivery times are 3 to 5 working days for the euro zone, and 5 to 10 working days outside the euro zone.

Delivery is free for purchases over €150. Below this amount, the delivery fees are €6.90 within the euro zone and €15.90 outside the euro zone.

Yes, we deliver within the Eurozone as well as internationally. Delivery times and fees may vary depending on the destination.
When tracking is available, you will be able to follow the delivery of your order after it has been shipped.

Returns

Yes, returns are accepted within 14 days from the receipt of your order.
Returned items must be unworn, unwashed, with intact tags and in their original packaging.
No, return shipping costs are the responsibility of the customer.
For any return request, please contact us via our Contact page, indicating your order number and the item(s) concerned. Once the return is received and verified, the refund will be processed to the original payment method if the return conditions are met.

Products

The available sizes are indicated directly on each product page. If in doubt, you can contact us via the Contact page.

The cutting and size information available is specified on the product sheets when applicable.

Yes, some products or certain designs may be temporarily unavailable. They may be restocked or offered later depending on upcoming productions.

We do our best to present the products as accurately as possible. However, slight variations may exist depending on the screens.

Payment & Contact

The available payment methods are those offered at the time of placing the order during checkout.
Yes, payments made on the store are secure.

For any questions regarding an order, a product, or a return, you can contact us through our Contact page.

a question? contact us

RETURNS WITHIN 14 DAYS

Return your order within 14 days after receipt.

FAST DELIVERY

Shipping within the euro zone in 3 to 5 business days.

CLIENT SUPPORT

Contact us anytime through our contact page.